At hombrands.com we offer our
No-hassle
Returns Policy,
where sending a product back is as
easy as 1,2,3!
We appreciate your business and would like to resolve any problems you may have
with your order as quickly and efficiently as possible.
Returns are processed quickly and you will receive a refund or replacement.
So
shop with confidence!
Know that returning
your product is as easy as 1,2,3!
All returns covered under
our 14-day return policy are subject to the following:
Defective Returns: A
Return Merchandise Authorization (RMA) number issued by
homebrands.com
MUST accompany ALL returns
and be printed on the outside portion of the shipping box in order to avoid
refusal.
ALL returns sent without
an RMA number will be refused, no exceptions.
RMA numbers must be
obtained no later than 14-days from date of receipt which will be valid only
for 14 days from date of issuance, and are issued only once. No other RMA
numbers will be issued after this time frame.
After the 14-day warranty
period, all product returns must be handled by the respective manufacturer
or warranty provider.
ALL RETURNS MUST BE
FREIGHT PRE-PAID. We recommend you use FedEx, UPS, or Insured mail. Please
make sure your package is sent with a tracking number to avoid loss or
confusion.
All returns will be
processed and fully inspected after they arrive in our warehouse.
All products must be
returned in original condition, including packaging, documentation, warranty
cards, manuals, and accessories, along with a copy of your invoice.
Products returned without
original packaging, accessories, and documentation, cannot be accepted and
will be returned at customer’s expense.
homebrands.com
cannot and will not accept items that are shown to have been abused,
altered, or broken, whether accidental or intentional, even if within the 14
day warranty period.
Product’s that are
defective can only be exchanged for the same product. No exceptions. If We
are unable to exchange an item for the same, or a replacement of equal or
greater value within a reasonable time frame, you will be issued an in-store
credit.
Non-Defective Returns: Any
returns found to be non-defective and in working order are subject to a 15%
restocking fee and all non-product-related fees (shipping, transaction and
insurance) are not refundable.
All related Fee’s
(shipping, handling and return shipping fee’s) are NON-REFUNDABLE for all
products in all cases. Unless, in result of our error.
PLEASE NOTE, in certain
cases we will reimburse your return shipping cost, however it will not be
more than the amount your were originally charged.
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