All returns covered under our 14-day return policy are subject to the following:  

Defective Returns: A Return Merchandise Authorization (RMA) number issued by  homebrands.com MUST accompany ALL returns and be printed on the outside portion of the shipping box in order to avoid refusal.

ALL returns sent without an RMA number will be refused, no exceptions.

RMA numbers must be obtained no later than 14-days from date of receipt which will be valid only for 14 days from date of issuance, and are issued only once. No other RMA numbers will be issued after this time frame. 

After the 14-day warranty period, all product returns must be handled by the respective manufacturer or warranty provider.

ALL RETURNS MUST BE FREIGHT PRE-PAID. We recommend you use FedEx, UPS, or Insured mail. Please make sure your package is sent with a tracking number to avoid loss or confusion.

All returns will be processed and fully inspected after they arrive in our warehouse.

All products must be returned in original condition, including packaging, documentation, warranty cards, manuals, and accessories, along with a copy of your invoice.

Products returned without original packaging, accessories, and documentation, cannot be accepted and will be returned at customer’s expense.

 homebrands.com cannot and will not accept items that are shown to have been abused, altered, or broken, whether accidental or intentional, even if within the 14 day warranty period.

Product’s that are defective can only be exchanged for the same product. No exceptions. If We are unable to exchange an item for the same, or a replacement of equal or greater value within a reasonable time frame, you will be issued an in-store credit.

Non-Defective Returns: Any returns found to be non-defective and in working order are subject to a 15% restocking fee and all non-product-related fees (shipping, transaction and insurance) are not refundable.

All related Fee’s (shipping, handling and return shipping fee’s) are NON-REFUNDABLE for all products in all cases. Unless, in result of our error.

PLEASE NOTE, in certain cases we will reimburse your return shipping cost, however it will not be more than the amount your were originally charged.