No Rating ( 0 Customer Store Feedback & Ratings)

Big Fitness is the largest known dealer of Pre-Owned reconditioned fitness equipment, and on the way to becoming the largest direct dealer or new equipment. Big Fitness has been in business since 1991.

We Guarantee that the price shown on ShopIdeas.com is the same as the prices bigFitness.com 's own site.

We have made shipping easy for you while making sure you get the best possible price. Big Fitness ships via UPS/FedEx and Common Carrier curbside delivery.

All items in our online store include shipping to the 48 contiguous U.S. states, unless otherwise noted. Address must be accessible to semi-trailer truck for non-UPS size shipments.
Additional shipping charges will apply to residents outside the 48 contiguous states and other countries. Please call for a shipping quote. If you require expedited shipping (UPS Next Day Air or UPS Second Day Air), please call to place your order.

We no longer ship using the US Post Office. This includes APO / FPO orders (military addresses). About Common Carrier Delivery:
If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries may not be available.

Common Carrier trucks stop at the curb. You must unload the equipment from the truck and move into your home or business. Big Fitness will not accept returns or cancellations due to delays in delivery by common carrier delivery companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.
Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.

For large pieces, we recommend purchasing lift gate service. This will send a truck with a hydraulic lift gate that will lower your shipment from the truck bed to the curb. Please call for more information and pricing.

31 Day Satisfaction Guarantee

You may return most new items sold by BigFitness.com within 31 days of delivery for a refund less a 15% restocking fee to cover original shipping costs. See Items that are Not Returnable below.

Your return will be rejected if sent without an Return Merchandise Authorization number.
To obtain an RMA number, please complete our online RMA Form. Customer service will contact you via email within 2 business days with your return information.

We are not responsible for lost return shipments. Please use a carrier that provides shipment tracking information with proof of delivery or request a UPS Electronic Return Label from us (see below).

Big Fitness reserves the right to inspect all returned products and may reduce the credit if the product is returned damaged or incomplete. If shipment is refused or undeliverable, a 25% restocking fee will apply.

Defective or Damaged Items

If you receive a defective or damaged item, please fill out ouronline RMA Form within 48 hours of receipt of goods. At our discretion, we will either (a) provide free return shipping for the defective or damaged item and ship a replacement item or (b) ship replacement parts necessary to restore the item to its advertised condition. If you do not agree with our decision or would like a refund, you may return your item under the terms of our 31 Day Satisfaction Guarantee (above).

If your item arrives via common carrier truck, please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced. Failure to follow these steps will void this return policy.

Items that are Not Returnable

BigFitness.com does not accept returns of the following items:

• Gloves, belts, dumbbells and plates
• Any DVD, VHS tape, or software that has been opened (taken out of its plastic wrap)
• Any book that has obvious signs of use
• Used commercial products
• Any product missing the serial number or UPC
• Special order or custom items
• Gift certificates
• Products purchased more than 31 days ago
  

Partial Refunds

Partial refunds will be issued for any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. Up to 50% of the item's price may be subtracted from your refund amount.
UPS Electronic Return Labels

If your order was shipped by UPS, USPS, or FedEx, you may request a UPS Electronic Return label. You will receive an email from UPS containing the instructions you need to obtain and print your label. Affix it to your repackaged item and take it to a UPS Store location or hand it to any UPS driver.

Return mailing labels are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

Unless customer service has authorized return shipment at our expense, the cost of return shipment will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item. This includes items shipped under our Shipping Included promotion.