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Seller of animal health care products, pet grooming aids, kennel supplies, pet supplies, horse grooming supplies, veterinary supplies, vaccines and other medications for dogs, cats, birds, ferrets, horses, and cattle.

All orders are usually shipped on the same day you place your order or the next business day.

Our standard shipping method is UPS Ground or USPS with delivery Monday-Friday.

Premium Shipping (1 Day, 2 Day, USPS Express) is offered as an option when ordering with delivery within 1-2 days.

If you need faster service or have a preferred method of shipping such as UPS vs. USPS, please send us an email and we will be happy to apply whatever shipping method you would like. Or you can simply fill in any special instructions when you place your order in the Comments section of the order form. Please be aware that UPS does not ship to PO boxes.

If you wish to return a product, you need to obtain a Return Merchandise Authorization (RMA) number. This RMA number is good for 10 days and must be written oan the outside of the returning package.

No returns will be accepted without an RMA number.

All returned products must be in the same condition as they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.
It is recommended that you use a shipping carrier that requires a signature for proof of delivery.

Please note that return shipping charges are not included in the refund and it is your responsibility to pay for return shipping.

• Returns are accepted only within 30 days of of the Invoice date. The initial and return shipping charges are non-refundable.
• All returns must have a RMA number. No returns will be excepted without receiving prior return authorization. Please write your RMA number on the outside of the return box and on a note with your name and phone number inside the box. No returns will be accepted without an RMA number.
• Prescription medications cannot be returned due to Federal Regulations.
• Vaccines and other iced items are non-returnable.
• Returns are subject to a 20% restocking fee.
• Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. All returns will be inspected by our return specialist. Partial and/or damaged returns will not receive a full credit. Items damaged during return shipping will receive Partial or No Credit at the discretion of Petstruly.com.
• Shipping costs are refunded only when the return is the result of our error and the entire order is returned.
• Returned orders that were shipped free will be charged actual shipping costs.
• We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box. Petstruly.com cannot be responsible for lost or damaged packages.
• Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.

CANCELLATIONS:
We strive to process and ship your order out the same day its ordered so that it is received in an expedited manner.
• If you decide to cancel your order, please do so by sending an email request immediately, otherwise we cannot guarantee to stop an order from shipping.
• All orders ship at 4 p.m. Central Time each weekday.
• Orders cancelled after they have already been processed and packaged ready for shipment are subject to a 10% Cancellation Fee.
• Once the order has shipped it becomes the customers responsibility to obtain an RMA number.

REFUSED ORDERS:
• Should you decide to refuse to accept a package upon delivery, credit will be issued for the order less shipping charges.
• Once an order has shipped, it is considered a complete sale.
• The return will be subject to a 20% Restocking Fee.
• Credit will be issued once the item has been received and inspected by our return specialist.
• Vaccines, syringes, needles and prescription medications cannot be returned.

Bird Cages and Playstands:
We are unable to accept returns on all bird cages and playstands at this time. However, we are proud to say that our customer service for bird cages is one of the best in the industry. Our distributor has an excellent record of replacing broken or bent parts as well as entire cages when requested by our customers.

Packing and Shipping:
Shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note, once a product has been shipped, it is considered a complete sale. If you decide to cancel your order after the item has already been shipped, you will be charged the additional shipping costs. After you have sent the item(s) and we receive the product(s) back, your credit card will be credited the full amount minus the shipping fee and restocking fees..